The estimated pickup time is shown in the app on the order-confirmation screen and is set by the retailer, not by Tap & Print. Most retailers complete photo print orders within an hour. The retailer will notify you directly (typically by email or SMS) when prints are ready for pickup.
Pickup times are estimates from the retailer. If your order is past the estimated pickup time with no notification, ask the photo counter staff to look up the order using your name. If they can't find it, email us with your order details and we'll help track it down.
Print quality, color accuracy, and paper finish are controlled entirely by the retailer and their equipment. Please speak with the retailer's photo center staff — they can often reprint on the spot. If you believe the issue was caused by our service (for example, photos appeared corrupt in the app or the wrong photos were shown), email us and we'll investigate.
The retailer is the merchant of record for your order — they handle all payment, so any billing question needs to go to them. Tap & Print never sees or stores your payment information. If there's a discrepancy between the price the app showed and what the retailer charged, email us with the details and we'll work with the retailer to understand what happened.
Refunds for prints are handled by the retailer who fulfilled your order, since they processed the payment. Tap & Print is free to use, so we have no fee to refund on our end. If a technical problem on our side prevented your order from being submitted properly, contact us within 7 days and we'll help resolve it directly with the retailer.
Check the email and phone number you entered when placing the order — a typo there is the most common cause. You can also check the retailer's app or website for order status. If the order shows as completed but you never got a notification, contact the retailer directly with your name and approximate order time.
Photos are deleted from our storage automatically — typically within 24 hours of successful order transfer to the retailer, and always within 90 days regardless. You don't need to do anything. To delete your contact information from our backend, email privacy@tapandprint.com. Deleting the app from your device also removes your session token immediately.
Make sure location access is enabled for Tap & Print in your device Settings. If you'd rather not grant location access, use the "Different location" option in the store finder and enter a zip code or city name instead.
Email privacy@tapandprint.com — we respond within 30 days as required. You can also read our full Privacy Policy.